Are you having a problem playing Hex Clash? We are here to help!
Frequently Asked Questions (FAQ)
Q: I forgot my password, what should I do?
A: You can send a reset link to your email address by clicking the "Forgot Password?" link on the login screen.
Q: The rewards I won (Nectar/Pollen) are not in my account!
A: You might have lost your internet connection during the game or while claiming. Our system usually detects these errors and compensates. If the issue persists, please refresh your page (F5).
Q: Why can't I enter the game? I got an "Anti-Stall" warning.
A: If you don't make a move 3 times in a row or repeat the same move 5 times during a match, the system perceives this as "stalling" and applies a temporary 1-minute restriction.
Q: How can I report a cheater?
A: For now, you can send your reports directly to our support email address, including the player's Nickname and the date of the match.
Contact Us
For technical support, bug reports, collaborations or appeals, you can reach us at the following email address:
* Support requests are usually answered within 24-48 hours. Please do not forget to state your account UID or Nickname in your email.